小城镇快递公司员工工作满意度分析-以某快递公司为例(硕士)

小城镇快递公司员工工作满意度分析-以某快递公司为例(硕士)(论文32000字)
摘要
近年来，在电子商务发展的带动下，国内快递业发展迅猛，社会关注度也日益飙升，业内竞争日益激烈，而员工成为最重要的竞争核心。就当前快递基层人员的现状来看，快递员普遍面临着工作强度大、休息时间少、罚款偏多、收入不高、没有保险、劳动合同缺失以及不受尊重等问题。而快递企业员工流动性大、不稳定一直以来都是快递行业最为突出的问题。以往研究表明，企业员工流失率高往往与其工作满意度低有最直接的关系。因此，了解企业员工工作满意度现状，研究其深层次影响因素，采取积极有效措施努力提高企业员工工作满意度，使企业很好地留住人才，更好地用好人才，为企业保持长久竞争优势打下基础。
本文以海安县快递公司为例，通过对基层快递员工进行访谈了解和问卷调查，以及对调查问卷的相关数据进行统计和分析，发现影响快递员工工作满意度的主要构成因素，分析快递员工满意度现状和员工对工作满意度的影响程度，有针对性地提出提高基层快递员工满意度的合理化建议。
全文共分为五部分：第一章为绪论。主要介绍选题的目的与意义,基本框架与主要内容、研究思路和研究方法。第二章为相关理论基础与文献综述。学习员工满意度和员工激励的相关理论，学习国内外关于员工满意度的文献资料，以及对国内外员工满意度文献综述进行述评。第三章为小城镇快递公司特征分析。本章就快递业的特征，小城镇快递公司的自有特征，以及小城镇快递公司员工特征分别进行了阐述。第四章为海安县快递业员工工作满意度调研。这一章阐述了海安快递企业发展的现状及存在主要问题，并就快递业员工满意度开展调研，根据问卷调查结果进行统计和数据分析。第五章为结论与建议。对全文做了一个简要的总结，并为小城镇快递公司员工工作满意度提升提出策略建议，对小城镇快递业在未来员工满意度工作的实践做简要的展望。 [资料来源：http://www.doc163.com]
关键词：小城镇快递业；员工满意度；调查分析；建议

Analysis on Job Satisfaction of Employees in Small Town Express Delivery Company——Taking Hai'an Express Company as an Example
 ABSTRACT

In recent years, driven by the development of e-commerce, the domestic express delivery industry has developed rapidly. The degree of social attention has also soared. Competition in the industry has become increasingly fierce, and employees have become the core of competition. According to the current status of the express delivery personnel at the grassroots level, couriers are generally faced with problems, such as high work intensity, less breaks, high fines, low income, lack of insurance, lack of labor contracts, and lack of respect. However, the mobility and instability of courier employees have always been the most prominent issue in the express delivery industry. Previous studies have shown that the high turnover rate of employees in enterprises often has the most direct relationship with low job satisfaction. Therefore, only when enterprises understand the current status of employees' job satisfaction, study their influencing factors, take active and effective measures to strive to improve the employees' job satisfaction, can they retain talents well, make better use of talents, and make the base of long-term advantages in competition for enterprises.

This article takes Hai'an County express companies as an example, through interviews and questionnaire surveys with grass-roots express delivery staff, as well as statistics and analysis of the relevant data of the questionnaires, to discover the major contributing factors affecting the express staff’s job satisfaction, analyses the express staff’s satisfaction and the extent to which employees influence the degree of job satisfaction have targeted suggestions for improving the satisfaction of grass-roots express delivery staff.
The full text is divided into five parts: The first chapter is introduction. It mainly introduces the purpose and significance of the topic, the basic framework and main content, research ideas and research methods. The second chapter is related to the theoretical basis and literature review—learning relevant theories of employee satisfaction and employee motivation, learning about domestic and foreign literature on employee satisfaction, and reviewing literature review of domestic and foreign employee satisfaction. The third chapter analyses the characteristics of express delivery companies in small cities and towns. This chapter describes the features of the express delivery industry, the characteristics of the small town express delivery companies, and the characteristics of the employees of small town express delivery companies. The fourth chapter is the survey of job satisfaction of express delivery employees in Hai'an County. This chapter describes the current development situation of express enterprises in Hai’an County and their major problems, conducts research on employees' satisfaction in the express delivery industry, and makes statistics and data analysis according to the questionnaire survey results. The fifth chapter is conclusions and recommendations. A brief summary of the full text is provided, and strategic suggestions for the improvement of job satisfaction of the employees of small town express delivery companies are provided, and a brief overview of the practice of the small town express delivery industry in the future of employee satisfaction is provided. [版权所有：http://DOC163.com]
Keywords: small town express delivery; employee satisfaction; investigation and analysis; suggestion

目录
摘要…………………………………………………………………………………………………Ⅰ
Abstract……………………………………………………………………………………………Ⅱ
第一章绪论…………………………………………………………………………………………1

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1.1选题意义与目的…… ………………………………………………………………………1
      1.1.1研究背景………………………………………………………………………………1
      1.1.2选题意义………………………………………………………………………………2
      1.1.3选题目的……………………………………………………………………………3 [来源：http://www.doc163.com]
1.2研究思路及方法……………………………………………………………… ……………3
      1.2.1研究思路………………………………………………………………………………4
      1.2.2研究方法………………………………………………………………………………4
    1.3论文框架……………………………………………………………………………………5

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1.4研究创新和局限性………………………………………………………………………… 5
      1.4.1研究创新…………………………………………………………………………6
      1.4.2局限性…………………………………………………………………………………6
第二章相关理论基础与文献综述…………………………………………………………7 [资料来源：http://doc163.com]
    2.1相关理论基础………………………………………………………………………………7
      2.1.1员工满意度……………………………………………………………………………7
      2.1.2员工激励………………………………………………………………………………8
    2.2国内外文献综述……………………………………………………………………………8
 2.2.1国外文献综述……………………………………………………………………………8
    2.2.2国内文献综述……………………………………………………………………………10
    2.2.3国内外文献综述述评……………………………………………………………………12
第三章小城镇快递公司特征分析………………………………………………………………14
3.1快递业的特征………………………………………………………………………………14
  3.1.1发展迅速……………………………………………………………………………14
  3.1.2竞争激烈……………………………………………………………………………14
3.1.3区域明显……………………………………………………………………………14 [资料来源：Doc163.com]
3.1.4经营规模多样…………………………………………………………………………15
3.1.5电商件为主、商业件为辅……………………………………………………………15
3.1.6从业人员激增…………………………………………………………………………15
    3.2小城镇快递公司自有特征……………………………………………………………16
3.2.1企业规模小………………………………………………………………………16

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3.2.2数量多、业务小………………………………………………………………………16
3.2.3流动快、人员少………………………………………………………………………16
    3.3小城镇快递员工特征……………………………………………………………………16
3.3.1从业人员主要为职业变迁人员………………………………………………16
3.3.2从业人员工作强度较大………………………………………………………17 [资料来源：http://Doc163.com]
3.3.3薪酬待遇偏低…………………………………………………………………17
3.3.4缺少文化认同…………………………………………………………………17
第四章海安县快递业员工工作满意度调研……………………………………………18
4.1海安县快递业发展现状及存在主要问题………………… ……………………………18
      4.1.1整体格局及发展态势………………………………………………………………18 [资料来源：http://www.doc163.com]
      4.1.2发展规模及从业人员状况…………………………………………………………19
      4.1.3存在主要问题…………………………………………………………………………19
   4.2快递业员工满意度调研……………………………………………………………………20
  4.2.1先期访谈………………………………………………………………………………20 [来源：http://www.doc163.com]
  4.2.2问卷设计………………………………………………………………………………21
     4.2.3样本选择与调查实施………………………………………………………………23
     4.2.4样本特征描述…………………………………………………………………………23
     4.2.5调查结果分析…………………………………………………………………………27

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   4.3本章小结……………………………………………………………………………………31
第五章研究结论与建议………………………………………………………………………………32
   5.1研究结论……………………………………………………………………………………32
   5.2提升快递企业员工满意度的建议……………………………………………………32
     5.2.1实施有效激励，重视员工工作回报，…………………………………………32
     5.2.2改善员工工作条件，创造良好工作环境…………………………………………34
     5.2.3重视队伍建设，提高管理水平…………………………………………………34
   5.2.4优化工作内容，提高工作向心力…………………………………………………35
   5.2.5注重企业文化建设，营造良好人际氛围………………………………………………35
 5.3未来展望…………………………………………………………………………………37    
主要参考文献………………………………………………………………………………………38
附录…………………………………………………………………………………………………41
致谢…………………………………………………………………………………………………44 [资料来源：http://www.doc163.com]